How to prepare a delivery enquiry for DirectLine
Start with the products, quantities and city you want quoted. A delivery discussion is easier when the sales team can see what is being ordered and where it needs to be received. If the order covers several addresses, show the quantities for each one. Ask for the delivery or collection arrangement in writing before confirming the purchase. This guide explains what to include in your request; the details for your order come from the agreed quotation.
Give a useful destination description
Include the destination city and the type of premises. A business park, market shop, warehouse and office tower can have different delivery access. State whether goods are received at a loading bay, ground-floor entrance, security desk or another agreed point. If the driver needs an access instruction or a booking time, mention that when you request the quotation. Share the complete delivery address through the agreed order channel once the product list is settled.
For a shared building, note which entrance the receiving team normally uses and who will accept the goods. If there are restrictions on vehicle size or unloading hours, describe them clearly. Do not assume a delivery can be brought inside a building or taken to an upper floor. Confirm the receiving point and any unloading responsibilities with DirectLine for the proposed arrangement.
List products, quantities and purchase units
Put each item on its own line with its model, size and quantity. State whether the requirement is for individual pieces, packs or cartons. Where a product is bulky, such as a wheeled bin or trolley, ask how it is packed and whether parts are supplied separately. If it is replacing existing equipment, confirm the actual dimensions and included components before the dispatch plan is finalised.
Separate urgent items from the rest of the list. If you can receive some items later, say which lines are flexible. Ask whether all items are available for the same receiving arrangement. If an alternative model or pack is proposed, check the specification and quantity before agreeing to the change. A different pack count can affect both the amount of stock received and the size of the consignment.
Review timing and charges in the quotation
Give the date you need the goods and explain if there is a fixed installation, opening or restock deadline. Ask the team what can be agreed for the particular products and destination. Distinguish an expected dispatch date from the expected receiving date. If you need a particular time window, confirm it before scheduling people or equipment at the site.
Check whether transport charges are shown separately and what the quoted arrangement includes. Compare the price basis and quantity before reviewing the full total. If the order is intended for several branches, ask how the consignments and charges will be separated. Confirm any planned collection with the sales team before sending someone to collect the goods.
Plan the receiving check before dispatch
Give the person receiving the goods a copy of the approved product list and quantity. If several departments share an order, identify which cartons or products belong to each team. Leave enough space to check visible packaging and count the units before allocating stock. For large items, confirm the available space and access at the receiving point in advance.
Compare the goods received with the agreed model and quantity. If something appears damaged, incorrect or missing, record the order reference, the affected item and what you observed. Keep relevant labels and packaging while the query is being discussed and take clear photographs if appropriate. Ask DirectLine how to report discrepancies for your order and follow the procedure agreed with the team.
Prepare a message you can send to the team
A useful request might say: “We need a quotation for three bins and the matching liners for an office in Lahore. Please confirm the item dimensions, purchase units and current availability. The building receives goods at a service entrance during working hours. Please show transport charges, the proposed receiving point and the expected timing before we approve the order.” Replace the example details with the actual products, quantities and destination for your site.
Common delivery questions
Can I ask about several destinations? Yes. List each destination and the quantities allocated there so the arrangements can be discussed separately.
Where do I check timing or delivery charges? Ask the team to confirm both for the exact order in your quotation.
What if a quantity or address changes? Refer to the current quotation and identify what has changed before the order is confirmed.
Use Contact DirectLine to send your itemised request, or see Wholesale Supply for help preparing a mixed order.
For repeat orders, retain the previous quotation and record any change to access, receiving hours or allocation by branch. That helps the receiving team distinguish a repeat order from a delivery with new requirements.
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