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How to prepare a wholesale supply enquiry

The quickest way to start is to tell us what your team needs to clean, collect or restock. You do not need a finished purchase list. A short description of the site, the supplies you already use and the quantities you expect to order gives our Lahore sales team a useful starting point. Use the contact details above, or prepare a message in the enquiry form and review it before opening WhatsApp or your email app.

Choose the channel that suits your request

WhatsApp is practical if you need to share a product photograph, a label or a quick measurement. Email is useful when your request contains several line items or a formal purchasing document. A phone call can help clarify a product name or the next step before you send a detailed list. Whichever channel you use, keep one copy of the specification so your colleagues can compare the response with the original request.

Write a list that can be quoted

Give each item its own line. Add the product name, capacity or dimensions if known, required quantity and how you count the purchase: for example, individual units, packs or cartons. If your site needs a particular colour or fitting, mark it as a requirement. Keep acceptable alternatives in a separate column or sentence. This helps the team distinguish a substitute you can consider from a different item you cannot use.

For waste bins, describe the collection point, available space and the type of waste. Ask for the offered bin’s dimensions, lid arrangement and included components. For mop heads, dispensers and other replacements, provide a photograph and identifying information for the equipment already in use. For paper products and bags, specify the dimensions and pack size rather than relying on a general name. For cleaning liquids, identify the intended surface and request the product instructions and any relevant safety documentation.

Include your delivery details early

Give your delivery city and a useful description of the receiving location. A shopping centre service entrance, a warehouse loading point and a small office may have different access arrangements. Tell us if a gate is narrow, receiving is limited to certain hours, or the goods must be allocated across several locations. Confirm the complete delivery address privately in the agreed order process once the products and quantities have been settled.

If supplies are needed by a particular date, state the date and which lines are most urgent. Ask for confirmation before arranging staffing or promising availability to another department. For a staged order, mark what you want in the first delivery and what can follow later. Delivery timing, transport charges and any unloading requirements should be discussed with the team for your specific order.

Example: a clear message for a site order

“We need a quotation for waste collection and washroom supplies for our office in Lahore. Please quote four 120 litre bins and the matching liner option separately. Confirm each bin’s dimensions, lid arrangement and current colour options. We also need replacement paper rolls for our existing dispensers; photos and measurements are available. Please list unit or carton quantities, delivery charges and the expected dispatch arrangement.”

This example is a starting point. Replace the quantities, city and product requirements with your own. If you have an internal reference or several decision makers, identify the enquiry with a short site or project name. If you already received a quotation, mention that reference so the team can review the same item rather than starting again with a general product description.

Check the reply before approving an order

Compare the quoted product with your requirements. Check the model or specification, purchase unit, quantity and included accessories. Ask about any unclear replacement item, and confirm the price basis, transport charges and applicable taxes where relevant. If a product illustration represents a category rather than the exact model, request a current image of the item offered. For a mixed order, check the availability and receiving arrangement for each line.

Keep the accepted quotation and the final order details together. If you need to change a quantity or delivery location, refer to the earlier enquiry and explain exactly what changed. This makes it easier for both teams to tell which list is current and which items still need a decision.

Common questions before contacting DirectLine

Can I ask without knowing the exact model? Yes. Describe the job, share available measurements and explain what is important for the site.

Can I request a quotation for several categories? Include them in one list with each item and its quantity on a separate line.

Does the form send my message automatically? The form prepares a message for you to review before continuing through WhatsApp or email.

Should I call before visiting? Yes. Use the contact numbers above to confirm availability and discuss the items you want to see.

What if I already have a bin, mop frame or dispenser? Share the relevant model marking, dimensions and a clear photograph so the replacement can be checked against it.