30-Day Return Window
Customers are granted a 30-day period from the date of receipt to initiate a return. This policy is designed to ensure your satisfaction and confidence in your purchases.

Return Eligibility Criteria:

• Condition: Items must be returned in their original condition, unused, unworn, with all tags attached, and within the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Initiating a Return:

• To begin the return process, please contact us at hello@directlinewholesale.com. Upon approval, we will provide a return shipping label along with detailed instructions for the return shipment. Please note that returns cannot be processed without prior authorization.

Damages and Incorrect Items:

• In the event of receiving a defective, damaged, or incorrect item, please contact us immediately. We are committed to rectifying such issues promptly.

Non-returnable Items:

• Certain goods are exempt from being returned, including perishable items, custom-made products, personal care goods, hazardous materials, flammable liquids, and gases. Returns of sale items or gift cards are also not accepted. Should you have any inquiries regarding the returnability of specific items, please reach out to us.

Exchanges:

• For the most efficient service, we recommend returning the unwanted item for a refund and placing a new order for the desired product once the return is accepted.

Refunds:

• Upon receipt and inspection of the return, customers will be notified of the refund status. Approved refunds will be processed to the original method of payment. Please note that the time frame for the refund to be reflected in your account may vary depending on your bank or credit card issuer.

Contact Information:

• For any questions or concerns regarding your return, please contact us at hello@directlinewholesale.com. Our customer service team is dedicated to providing assistance and ensuring a seamless return process.

Thank you for choosing Cleaning Superstore. Your satisfaction is our top priority.